Custom field search bug in RT 3.2.1

It turns out that if you have custom fields with apostrophes in their
names, the new search builder gets massively confused. You can put them
into a search OK, but as soon as you try to hit the arrow or and/or
buttons, all hell breaks loose.

I can’t provide more detail right this second because we did an
sudden downgrade pending a better plan to train our users in the new
interface. It’s definitely more powerful and I will like it more, but
some of the people who need to use this over the week that I’m on
vacation would be totally lost.

Also, I couldnt get any user but root to successfully save a search. It
just didn’t save. No error messages in the RT or apache logs. Is there
any trick to that?

-Dan

Daniel E. Eisenbud
eisenbud@cbio.mskcc.org
Computational Biology Center
Memorial Sloan-Kettering Cancer Center

It turns out that if you have custom fields with apostrophes in their
names, the new search builder gets massively confused. You can put them
into a search OK, but as soon as you try to hit the arrow or and/or
buttons, all hell breaks loose.

That’s a known bug. http://rt3.fsck.com/Ticket/Display.html?id=5921

We’ve got a proposed patch that we’re still vetting.

I can’t provide more detail right this second because we did an
sudden downgrade pending a better plan to train our users in the new
interface. It’s definitely more powerful and I will like it more, but
some of the people who need to use this over the week that I’m on
vacation would be totally lost.

Also, I couldnt get any user but root to successfully save a search. It
just didn’t save. No error messages in the RT or apache logs. Is there
any trick to that?

You need to grant them the right to save searches. There’s (I believe)
an open ticket to wrap that stuff in ACL checks.

Also, I couldnt get any user but root to successfully save a search. It
just didn’t save. No error messages in the RT or apache logs. Is there
any trick to that?

You need to grant them the right to save searches. There’s (I believe)
an open ticket to wrap that stuff in ACL checks.

Ah, cool. I took a quick look for that right, but never found it, and
then we downgraded. I’ll install a new test instance of 3.2.1 when I
get back from vacation, and play with it.

-Dan

Daniel E. Eisenbud
eisenbud@cbio.mskcc.org
Computational Biology Center
Memorial Sloan-Kettering Cancer Center