I have create a queue with some custom fields, all privileged users can
create the ticket in the queue but can not enter values in all the CF’s
only a group can modify those CF’s.
So I did not give the right ‘ModifyCustomField’ any one but only the
group that can modify the CF. but still those CF’s are being displayed
for all users. Am I missing something. How can I prevent users from
updating the selected custom fields?
Any help is greatly appreciated.
Naweed Ahmed
The information contained in this e-mail message is intended only
for the personal and confidential use of the recipient(s) named
above. This message may be an attorney-client communication and/or
work product and as such is privileged and confidential. If the
reader of this message is not the intended recipient or an agent
responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and
that any review, dissemination, distribution, or copying of this
message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and
delete the original message.
Ahmed,
What other rights have you given Privileged users either Globally or in that
Queue?
Kenn
LBNLOn Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) < naweedmohammed.ahmed@lexisnexis.com> wrote:
I have create a queue with some custom fields, all privileged users can
create the ticket in the queue but can not enter values in all the CF’s only
a group can modify those CF’s.
So I did not give the right ‘ModifyCustomField’ any one but only the group
that can modify the CF. but still those CF’s are being displayed for all
users. Am I missing something. How can I prevent users from updating the
selected custom fields?
Any help is greatly appreciated.
Naweed Ahmed**
- The information contained in this e-mail message is intended only for
the personal and confidential use of the recipient(s) named above. This
message may be an attorney-client communication and/or work product and as
such is privileged and confidential. If the reader of this message is not
the intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message. *
Queue Level rights:
AssignCustomFields
CommentOnTicket
CreateTicket
ModifyCustomField
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeQueue
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
None at global level
Naweed AhmedFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Thursday, November 18, 2010 2:12 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Rights
Ahmed,
What other rights have you given Privileged users either Globally or in
that Queue?
Kenn
LBNL
Mohammed,
So you DID give the right to See and Modify the Custom Fields for all *
Privileged* at the Queue level. You granted these rights to both all
Privileged users and also to a group. You need to remove those rights from
Privileged for that Queue.
Kenn
LBNL
Kenn
LBNLOn Thu, Nov 18, 2010 at 12:01 PM, Ahmed, Mohammed Naweed (LNG-BCT) < naweedmohammed.ahmed@lexisnexis.com> wrote:
Queue Level rights:
AssignCustomFields
CommentOnTicket
CreateTicket
ModifyCustomField
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeQueue
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
None at global level
Naweed Ahmed**
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
Sent: Thursday, November 18, 2010 2:12 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Rights
Ahmed,
What other rights have you given Privileged users either Globally or in
that Queue?
Kenn
LBNL
On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) < naweedmohammed.ahmed@lexisnexis.com> wrote:
I have create a queue with some custom fields, all privileged users can
create the ticket in the queue but can not enter values in all the CF’s only
a group can modify those CF’s.
So I did not give the right ‘ModifyCustomField’ any one but only the group
that can modify the CF. but still those CF’s are being displayed for all
users. Am I missing something. How can I prevent users from updating the
selected custom fields?
Any help is greatly appreciated.
Naweed Ahmed
*The information contained in this e-mail message is intended only for the
personal and confidential use of the recipient(s) named above. This message
may be an attorney-client communication and/or work product and as such is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the intended
recipient, you are hereby notified that you have received this document in
error and that any review, dissemination, distribution, or copying of this
message is strictly prohibited. If you have received this communication in
error, please notify us immediately by e-mail, and delete the original
message. *
- The information contained in this e-mail message is intended only for
the personal and confidential use of the recipient(s) named above. This
message may be an attorney-client communication and/or work product and as
such is privileged and confidential. If the reader of this message is not
the intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message. *