Custom Field not Reflecting in RT GUI


#1

Hello Team,

We created a custom field by going through below steps and linked to specific queue. But, unfortunately it is not reflecting in RT GUI. Please help us troubleshoot…

Admin --> Custom Field --> Create

Note: This custom field is applied to Tickets

P.S:

  1. We are using RT 4.4.
  2. I am a privileged user in RT and created custom fields on numerous occasions in the past without any issues.

#2

Finally, got the root cause! If custom field is empty, it is not reflecting in ticket