I just got this task to explore RTIR as a possible ticketing solution for my company.
I want to use the “Link values to” integration to display all tickets with lets say username: abc and customer: xy and I don’t want to display all existing tickets containing this username, ignoring the customer: xy. I.e. when i use the linked variable I only want a filtered search looking for username: abc for tickets affiliated to customer: xy.
Thanks in advance, appreciate all help