We have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
This would allow the status to be changed, much like the Reminders
section of the display. Is this possible in the custom fields section
of the display or do we need to create section like the Reminders?
Thanks,
STHWe have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
Well solved this one, I was looking at the ticket display and my mouse
hovered over the “Custom Fields” title and I noticed it was link. I
clicked and Shazam, there were all the custom fields ready to be
modified. I showed my co-worker, he rolled his eyes, and walked away.
Problem Solved. Nothing gets by us.
