We are currently looking at customizing RT to allow us to use a wizard type system to create problem tickets (multiple screens). We repair computers and would like to have a way to check computers in to our system and create a ticket by select check boxes and radio buttons to inform the technician of all of the tests / tasks required to be done on that system and then possible check boxes to relay the results of these test / tasks. We may also need to type additional comments or give recommendations.
Using check boxes and radio buttons will be easier for our users to manipulate. Has anyone done this or do you have any suggestions?
Thanks in advance for you help.
The Computer Clinic
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