Custom Field Bulk Update

RT Users
1

Hi Everyone,

I have seen past discussions about this subject, but nothing recent.

Anyway, we have created a number of custom fields. There are going to be
times that a drop down list value of a custom filed may need to be
changed. Of course what the value changes, we want to make changes on
Tickets or Asset accordingly. Without going into the
ObjectCustomFieldValues table and make the change manually, is there a
nice way to do a bulk update on custom fields? I am running rt V3.4.4
and I do not see the capability at present. If there is a patch
available, it would be nice to have.

Thank you for your time.

Take care!

Nick

2

Anyway, we have created a number of custom fields. There are going to be
times that a drop down list value of a custom filed may need to be
changed. Of course what the value changes, we want to make changes on
Tickets or Asset accordingly. Without going into the
ObjectCustomFieldValues table and make the change manually, is there a
nice way to do a bulk update on custom fields? I am running rt V3.4.4
and I do not see the capability at present. If there is a patch
available, it would be nice to have.

We’ve implemented it in the Quebec development branch off of 3.4. I’m
told it’s currently not working quite right in 3.5.

Jesse

3

Hi Jesse,

Thank you for writing. Just curious, what does it entail to install this
functionality. What is the Quebec branch for one? Also, what is the
difference between 3.4.4 and 3.5?

3.5 is the current development branch and has a whole slew of new
features I don’t have the time to write up just now. (It’s been written
up before, but I don’t have a pointer).

The “Quebec” branch is available from RT’s subversion repository.

Jesse