Custom conditions/actions for scrips

RT Users
1

Hey everyone,

Just curious if there’s any documentation on the custom conditions and
actions for scripts in RT3. They look like they could be promising if they
do what I think (i.e. I could auto-search a ticket for text, and assign a
custom field accordingly.)

Am I way off, or is this the kind of thing you can do? Any hints on moving
in that direction?

-Rob.

2

It’s the kind of thing you can do. have a look at the approval scrips in
the etc/initialdata.On Wed, Apr 02, 2003 at 04:27:15PM -0800, Rob Mitzel wrote:

Hey everyone,

Just curious if there’s any documentation on the custom conditions and
actions for scripts in RT3. They look like they could be promising if they
do what I think (i.e. I could auto-search a ticket for text, and assign a
custom field accordingly.)

Am I way off, or is this the kind of thing you can do? Any hints on moving
in that direction?

-Rob.

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