Custom actions using another pre-configured action

RT Users
1

Hello guys,

I’m creating a custom action and I need to use another pre-configured
action, Notify CCs. I didn’t find a way to do this.

Really, I need that ‘on create’ ‘modify the ticket subject’ and ‘send a mail
to CCs whatchers with the new subject’.

Anyone can help-me?

Thanks for any help.

Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy

2

Maybe you could create just two scrips, one with your custom action and one with a predefined action and both with the same condition.

Then both scrips should be executed.

Italo Valcy italovalcy@gmail.com 2009-05-20 15:15 >>>

Hello guys,

I’m creating a custom action and I need to use another pre-configured action, Notify CCs. I didn’t find a way to do this.

Really, I need that ‘on create’ ‘modify the ticket subject’ and ‘send a mail to CCs whatchers with the new subject’.

Anyone can help-me?

Thanks for any help.
Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy

3

Hi,On Wed, May 20, 2009 at 10:21 AM, Thomas Fluch FluchT@wyeth.com wrote:

Maybe you could create just two scrips, one with your custom action and
one with a predefined action and both with the same condition.

Then both scrips should be executed.

Yes, I did. But didn’t work: the notification was sent with the old subject.
Do you know how I can to call the action that ‘Notify CCs’?

Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy

4

Italo Valcy wrote:

Hi,

Maybe you could create just two scrips, one with your custom
action and one with a predefined action and both with the same
condition.
 
Then both scrips should be executed.

Yes, I did. But didn’t work: the notification was sent with the old
subject. Do you know how I can to call the action that ‘Notify CCs’?
If I recall correctly, you can change the name of the subject change
scrip (say to 1changesubject) and of the notify cc (say to 2notifycc)
and the subject change scrip will run first. Alternatively, You play
with TransactionBatch stage and see if that does what you want.

–
Sauda��es,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy
http://wiki.dcc.ufba.br/~ItaloValcy

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