I’m writing a scrip (using the web interface) where I want to test who
has sent a ticket and automatically reject it. (These are automatic
response tickets from another ticketing system, viz., LANdesk. The
tickets in question are merely acknowledgement of receipt and contain no
useful information what so ever!)
I think I know how to do this but I also want to stop another scrip from
notifying the watchers on the queue. Is this possible?
I’m on an old version of RT (3.8.14) so maybe this is easier to do in
later versions.
Any advice?
Regards,
Tony.
Tony Arnold, IT Security Analyst, University of Manchester.
T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082,
M: +44 (0) 773 330 0039, E: tony.arnold@manchester.ac.uk
I’m writing a scrip (using the web interface) where I want to test who
has sent a ticket and automatically reject it. (These are automatic
response tickets from another ticketing system, viz., LANdesk. The
tickets in question are merely acknowledgement of receipt and contain no
useful information what so ever!)
I think I know how to do this but I also want to stop another scrip from
notifying the watchers on the queue. Is this possible?
I’m on an old version of RT (3.8.14) so maybe this is easier to do in
later versions.
Any advice?
I think you’d need to bolt the custom reject logic onto each scrip
that fires for “On Create” and also create the scrip you reference
above.
For each create scrip you’ll need something like the following in your
custom condition:
($self->TransactionObj->Type || ‘’) eq ‘Create’)
&&
(! $IS_SENDER_BLACKLISTED)
-m
Matt,
Thanks. I thought it may come down to what you suggest.
Regards,
Tony.On 16/12/15 14:17, Matt Zagrabelny wrote:
On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold tony.arnold@manchester.ac.uk wrote:
I’m writing a scrip (using the web interface) where I want to test who
has sent a ticket and automatically reject it. (These are automatic
response tickets from another ticketing system, viz., LANdesk. The
tickets in question are merely acknowledgement of receipt and contain no
useful information what so ever!)
I think I know how to do this but I also want to stop another scrip from
notifying the watchers on the queue. Is this possible?
I’m on an old version of RT (3.8.14) so maybe this is easier to do in
later versions.
Any advice?
I think you’d need to bolt the custom reject logic onto each scrip
that fires for “On Create” and also create the scrip you reference
above.
For each create scrip you’ll need something like the following in your
custom condition:
($self->TransactionObj->Type || ‘’) eq ‘Create’)
&&
(! $IS_SENDER_BLACKLISTED)
-m
Tony Arnold, IT Security Analyst, University of Manchester.
T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082,
M: +44 (0) 773 330 0039, E: tony.arnold@manchester.ac.uk