Custom action to use OwnerPager rather than OwnerEmail

RT Users
1

For some time I’ve been trying to figure out what I assume should be
fairly simple without any luck. I’d sure appreciate some help.

I just need a custom action that sends a notification to the email
address of an email to sms gateway address that we store in the
OwnerPager field of a users account info.

It’s basically just like a NotifyOwner action but we want the
notification to go to the value in the OwnerPager field rather than
their standard email address.

Thanks in advance.

Darrell Burkey
0408 622 647

2

For some time I’ve been trying to figure out what I assume should be
fairly simple without any luck. I’d sure appreciate some help.

I just need a custom action that sends a notification to the email
address of an email to sms gateway address that we store in the
OwnerPager field of a users account info.
I’ve subclassed Action::Notify for you, imho this should work.
Place this file into lib/RT/Action/ dir.
Then add record for ‘NotifyViaPager’ into table ScripActions, take
Notify records as example. Leave Argument field empty, it doesn’t make
sense for attached action.

It’s basically just like a NotifyOwner action but we want the
notification to go to the value in the OwnerPager field rather than
their standard email address.

Thanks in advance.

Darrell Burkey
0408 622 647

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Best regards, Ruslan.

NotifyViaPager.pm (5.27 KB)

3

Attached wrong fileOn 7/31/05, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

On 7/30/05, Darrell Burkey president@case.org.au wrote:

For some time I’ve been trying to figure out what I assume should be
fairly simple without any luck. I’d sure appreciate some help.

I just need a custom action that sends a notification to the email
address of an email to sms gateway address that we store in the
OwnerPager field of a users account info.
I’ve subclassed Action::Notify for you, imho this should work.
Place this file into lib/RT/Action/ dir.
Then add record for ‘NotifyViaPager’ into table ScripActions, take
Notify records as example. Leave Argument field empty, it doesn’t make
sense for attached action.

It’s basically just like a NotifyOwner action but we want the
notification to go to the value in the OwnerPager field rather than
their standard email address.

Thanks in advance.

Darrell Burkey
0408 622 647

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

–
Best regards, Ruslan.

Best regards, Ruslan.

NotifyViaPager.pm (668 Bytes)