CRON jobs

RT Users
1

When do most of you run any RT crontool jobs?

I currently have my rt-crontool running every hour doing
RT::Action::EscalatePriority on 2 different queues. I was wondering if that
was too frequent, and should I make it daily instead of hourly.

Thanks.
Mike M.

2

From my recent reading of threads on EscalatePriority I understand
that the algorithm is designed to run daily or less frequently.

However, there was a query to the list a few days ago about changing
the code to allow it to be run more frequently, but I didn’t see a response.

I presume you could write something based on
lib/RT/Action/EscalatePriority.pm
to create an algorithm which would allow more frequent escalation.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Maloney,
Michael
Sent: Wednesday, 14 January 2004 8:05 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] CRON jobs…

When do most of you run any RT crontool jobs?
I currently have my rt-crontool running every hour doing
RT::Action::EscalatePriority on 2 different queues. I was wondering if that
was too frequent, and should I make it daily instead of hourly.
Thanks.
Mike M.

3

At 05:04 PM 1/13/2004, Maloney, Michael wrote:

When do most of you run any RT crontool jobs?

I currently have my rt-crontool running every hour doing
RT::Action::EscalatePriority on 2 different queues. I was wondering if
that was too frequent, and should I make it daily instead of hourly.

Without worrying about implementation details, this is really a business
decision. If you have agreements that specify rapid escalations then you
may need to run it hourly. If you are only tracking priority internally,
then once a day may be enough.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”