Creation of tickets in a queue via email requests

RT Users
1

hi all,

m relatively new at rt so please bear with me. my
problem is this, is there a way that an email address
can correspond to a queue. Let’s say i have in my rt a
queue with name example and my domain is pinoy.ph.
when a user sends mail to example@pinoy.ph this
automatically becomes a tickey in the example queue
whereby all watchers can now take a look at it.

any help will be greatly appreciated.

thanks
raist

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2

m relatively new at rt so please bear with me. my
problem is this, is there a way that an email address
can correspond to a queue. Let’s say i have in my rt a
queue with name example and my domain is pinoy.ph.
when a user sends mail to example@pinoy.ph this
automatically becomes a tickey in the example queue
whereby all watchers can now take a look at it.

See # Using Procmail to deliver RT-mail to queues at:
http://wiki.bestpractical.com/index.cgi?HowTos

Paulo Matos

|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |

3

is there a way that an email address can correspond to a queue.

That’s how it’s supposed to work - you just need to set the address up
as an alias which feeds into rt-mailgate. See “Setting up the mail
gateway” in the draft manual or the README.

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.