I looked up the Email Integration document under the wiki pages. I
followed the steps and was able to perform the following:
cat testfile | /usr/bin/rt-mailgate --debug Exchange --action correspond
Connecting to http://rt.isncom.com/REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate line 99, <> line 1.
okTicket: 12648Queue: Owner: NobodyStatus: rejectedSubject: testing
ticketRequestor: at /usr/bin/rt-mailgate line 108, <> line 1.
In order to keep the ticket from being rejected when I use the web
interface I have to have the following fields:
mandatory customer ID
If the whole point is for a user to be able to email an issue and have
it create a ticket how could I do this without getting the ticket
Basically, instead of having customer service deal with so many calls we
would like users to be able to create their own tickets. ? Has anyone
dealt with this issue before?