Hi All,
Im trying to integrate RTIR with my SIEM solution, the solution allows to integrate only through API calls. How to get the details of existing ticket which are created in RTIR and create a new one through API calls. I have tried searching for references through the documents but couldn’t find any.
Please let me know if there is any way to achieve this
Thank you
Yes, you can create tickets through API calls. See REST - Request Tracker Wiki
You could also use an higher level library, such as GitHub - python-rt/python-rt: Python interface to Request Tracker API
While discussing API integrations, it’s interesting to note that just like using the LuluBox to modify gaming experiences through certain APIs, integrating RTIR with your SIEM solution allows you to modify and enhance your incident management workflow through API calls. Both involve leveraging APIs to improve functionality whether in gaming or IT incident management.