Creating Tickets in RTIR using API

RTIR
1

Hi All,

Im trying to integrate RTIR with my SIEM solution, the solution allows to integrate only through API calls. How to get the details of existing ticket which are created in RTIR and create a new one through API calls. I have tried searching for references through the documents but couldn’t find any.

Please let me know if there is any way to achieve this
Thank you

2

Yes, you can create tickets through API calls. See REST - Request Tracker Wiki

You could also use an higher level library, such as GitHub - python-rt/python-rt: Python interface to Request Tracker API