Creating Tickets from Emails

RT Users
1

I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web
interface. I’m trying to setup the ability to email RT to create a
ticket. I have the aliases created for the queues. I was wondering how
to configure RT to pull the emails for a exchange 2003 server?

2

Swart, Tom wrote:

I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web
interface. I�m trying to setup the ability to email RT to create a
ticket. I have the aliases created for the queues. I was wondering how
to configure RT to pull the emails for a exchange 2003 server?

The easiest thing is to set up an alias on your exchange server that
sends mail to your RT server.

helpdesk@my.org → helpdesk@rt.my.org

Or just train your users to email helpdesk@rt.my.org

3

I have installed fetchmail and configured it as per this guide:
http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch
.html

When I send an email to the address I have set up in exchange RT doesn’t
receive it and when I send an email directly to the email of RT I get an
Undeliverable Message error. I’m running RT on Ubuntu 8.10.From: John Arends [mailto:jarends@illinois.edu]
Sent: Monday, March 23, 2009 5:15 PM
To: rt >> “rt-users@lists.bestpractical.com”
Subject: Re: [rt-users] Creating Tickets from Emails

Swart, Tom wrote:

I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web
interface. I’m trying to setup the ability to email RT to create a
ticket. I have the aliases created for the queues. I was wondering how

to configure RT to pull the emails for a exchange 2003 server?

The easiest thing is to set up an alias on your exchange server that
sends mail to your RT server.

helpdesk@my.org → helpdesk@rt.my.org

Or just train your users to email helpdesk@rt.my.org