Hello,
I am still getting the hang of using RT. How can one create a ticket based on a mail sent to a specific email address??
Another quick question, when creating a new queue theres the Reply and Comment Address. What are these addresses and what do they do exactly?
Final one, does RT have a mail address??
Hello!
I am still getting the hang of using RT. How can one create a ticket based on a mail sent to a specific email address??
When email comes into the RT server you need to pipe the email to the rt-mailgate tool, this is usually done through the aliases file:
https://docs.bestpractical.com/rt/4.4.4/rt-mailgate.html#SETUP
Another quick question, when creating a new queue theres the Reply and Comment Address. What are these addresses and what do they do exactly?
Those are the emails that RT will send out as for a reply/comment so if you reply from a ticket in queue X the email received by a recipient will say its from the reply address.
Final one, does RT have a mail address??
As in the company behind RT?
@knation Thanks for the highlights, figured the bit RT having a mail address and reply Address.
Now working on Configuring Fetchmail, any insights of integrating it with RT will be quite helpful. I also have msmtp installed.
For fetchmail you can confirm that you are able to retrieve mail from your account then the mda config should point to rt-mailgate, something like:
poll pop.example.com proto pop3:
username rt password mypw1 mda "/usr/rt/bin/rt-mailgate --url http://rt.example.com --queue General --action `
I think you can manually run fetchmail -f /usr/rt/etc/fetchmailrc and see the output, I don’t use fetchmail so I am not too familiar with the syntax:
https://rt-wiki.bestpractical.com/wiki/Fetchmail