I am still getting the hang of using RT. How can one create a ticket based on a mail sent to a specific email address??
When email comes into the RT server you need to pipe the email to the rt-mailgate tool, this is usually done through the
Another quick question, when creating a new queue theres the Reply and Comment Address. What are these addresses and what do they do exactly?
Those are the emails that RT will send out as for a reply/comment so if you reply from a ticket in queue X the email received by a recipient will say its from the reply address.
Final one, does RT have a mail address??
As in the company behind RT?