Creating ticket asks for credentials again

RT Users
1

Hi guys,

I’ve created a new queue and a new group. The new group was given permissions to open and see tickets in the new queue.
All the users in this group are not privileged.

Whenever I login with one of the users to create a ticket, it throws me back to the login page and only after I re-enter my credentials, the ticket is created.

I’m using RT3.8.2.

Any ideas?

2

I’ve created a new queue and a new group. The new group was given permissions to open and see
tickets in the new queue.

All the users in this group are not privileged.

Whenever I login with one of the users to create a ticket, it throws me back to the login page
and only after I re-enter my credentials, the ticket is created.

What are the URLs before and after the create?

I’m using RT3.8.2.

Hopefully you’re patched up for security.

-kevin

3

Before clicking “Create ticket”: http://ticket/rt3/SelfService/Create.html?Queue=6
After clicking: http://ticket/rt3/SelfService/Create.html (Shows the login screen)
After entering credentials: http://ticket/rt3/SelfService/Display.html?id=2044&results=5e5773c07c7d181a9e120749c71731b0From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, June 23, 2011 14:41
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] creating ticket asks for credentials again

I’ve created a new queue and a new group. The new group was given permissions to open and see
tickets in the new queue.

All the users in this group are not privileged.

Whenever I login with one of the users to create a ticket, it throws me back to the login page
and only after I re-enter my credentials, the ticket is created.

What are the URLs before and after the create?

I’m using RT3.8.2.

Hopefully you’re patched up for security.

-kevin

4

Guys, Any ideas?From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Karmi Simonov
Sent: Thursday, June 23, 2011 16:01
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] creating ticket asks for credentials again

Before clicking “Create ticket”: http://ticket/rt3/SelfService/Create.html?Queue=6
After clicking: http://ticket/rt3/SelfService/Create.html (Shows the login screen) After entering credentials: http://ticket/rt3/SelfService/Display.html?id=2044&results=5e5773c07c7d181a9e120749c71731b0

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, June 23, 2011 14:41
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] creating ticket asks for credentials again

I’ve created a new queue and a new group. The new group was given permissions to open and see
tickets in the new queue.

All the users in this group are not privileged.

Whenever I login with one of the users to create a ticket, it throws me back to the login page
and only after I re-enter my credentials, the ticket is created.

What are the URLs before and after the create?

I’m using RT3.8.2.

Hopefully you’re patched up for security.

-kevin

2011 Training: http://bestpractical.com/services/training.html

5

Guys, Any ideas?

The situation you present is curious and not something we can replicate.
If you can capture a full network log of the sequence you outline below
(Before, after, after submitting credentials), we might be able to debug it.

Thomas