Creating Templates

RT Users
1

I’m a novice with Perl, but have been using RT2 for a very long time. I
have implemented the OnOwnerChange Scrip from the contrib directory and
am trying to create a template to use with this. Is there a cheat sheet
for all the available objects? All I want to do is reply with the
RealName of the new owner that the ticket has been assigned to.

Brad Pinkston
Firewall/Network Administrator
Check Point CCSA
Centenary College of LA
(318) 869-5721
bpinksto@centenary.edu

2

I’m a novice with Perl, but have been using RT2 for a very long time. I
have implemented the OnOwnerChange Scrip from the contrib directory and
am trying to create a template to use with this. Is there a cheat sheet
for all the available objects? All I want to do is reply with the
RealName of the new owner that the ticket has been assigned to.

Not very familiar with rt2, but afaik the docs are still available at
http://fsck.com/rtfm. You might find something there.

Andy Harrison