Creating Templates/Scrip to reply to Failed Ticket Creation

RT Users
1

Hi all,

I’m very new to RT having just installed RT-3.4.5 so
apologies if my query has been answered before. I’ve
tried searching the RT website as well as Google but
couldn’t find anything close.

I noticed RT comes by default with a Scrip to cater
for auto replying upon successful creation of a
ticket.

Is there anyway I can create a Scrip/Template/Action
to generate an auto reply upon failure to create a
ticket (i.e. a person sends email to a queue which he
does not have the permission to create tickets)?

TIA!

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around

2

Sorry, but this part is not covered by templates and texts are hardcoded in RT.On 5/11/06, Lawrence Wong lawrencewong72@yahoo.com wrote:

Hi all,

I’m very new to RT having just installed RT-3.4.5 so
apologies if my query has been answered before. I’ve
tried searching the RT website as well as Google but
couldn’t find anything close.

I noticed RT comes by default with a Scrip to cater
for auto replying upon successful creation of a
ticket.

Is there anyway I can create a Scrip/Template/Action
to generate an auto reply upon failure to create a
ticket (i.e. a person sends email to a queue which he
does not have the permission to create tickets)?

TIA!

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Best regards, Ruslan.