i run into trouble trying to implement RT’s approval system to my
What i did was that:
creating a queue named purchase
creating a queue named approvals
created a group named purchasers
created a group named approvers
granted full rights for group purchasers on queue purchase
granted full rights for group approvers on queue approvals
added user x to group purchase
added user y to group approvers
configured a scrip for queue purchase named Approval
here some additional info about the scrip:
condition: On Create
action: Create Tickets
template: Global Template: Approval needed
than i created a global template named "Approval needed"
content of template:
Content: This ticket was created automatically for approval purpose.
Please check your personal approvals for smooth workflow!
If i now create a ticket in queue purchase, no ticket in approvals
If i examine rt3’s error-logs i get the following message:
…[error]: Couldn’t create a related ticket for XXX Could not create
ticket. Queue not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:443)
I am not at all familiar with perl, so i can only guess what happens
at line 443 what makes ticketcreation fail…
Can anyone help me? Don’t think, that there are problems with
permissions, cause i can manually create tickets in every queue i
want, regardingless which user! This error only appears during
approval-matters (auto-creation of a ticket)
Also there is no ticket in appropriate mysql-table (tickets) with type
Please help, or i drivin’ insane.
Thank you in advance, Markus Muessig