Currently I’m building my own custom field with external data.
I’ve created a simple test and that works perfectly.
This custom field is connected to tickets.
Now I would like to know if an user that currently is watching that
ticket is a privileged user or not.
This because the user can be a RT system user ( a support employ ) or a
customer watching the ticket via the SelfService page.
In case it’s a privileged user I want to get the user details from the
If it’s not a privileged user I want to use the current user details.
Does anyone know how I can put in the source code?
Thanks in advance.
Met vriendelijke groet / With kind regards,