Creating members


#1

Hola,

A former administrator has set up RT here, and I’ve just inherited the
administration of it - so I’m not familiar with install or config.
According to the user guide, creating new users is “the same as
modifying your own account, except that you must fill in a username as
well.”

Ok, so the account I use, which the former administrator set up for me,
has “Admin” privileges to modify users and the queues. So, I login to
the admin-webrt interface with my account and pw, and click “Modify your
RT Account”. I can change my account’s information - or anyone else’s,
if I go to the queue modify interface and click the links for the
queue’s members - except for the username. It remains static text on the
html page, not as an editable form field.

What am I missing? Can one create users from the command line with SQL?

Neil Curri
Systems Admin
Fast Company

“I’m weak today. I missed breakfast and at lunch I spilled my chocolate milk”
-Charles Bukowski


#2

You should see something like
http://www.fsck.com/projects/rt/screenshots/admin.png

when you go to webrt.cgi. Note the first line under User Configuration.
Just type a username and hit "Create a user called"On Mon, Apr 03, 2000 at 02:59:44PM -0400, Neil Curri wrote:

Hola,

A former administrator has set up RT here, and I’ve just inherited the
administration of it - so I’m not familiar with install or config.
According to the user guide, creating new users is “the same as
modifying your own account, except that you must fill in a username as
well.”

Ok, so the account I use, which the former administrator set up for me,
has “Admin” privileges to modify users and the queues. So, I login to
the admin-webrt interface with my account and pw, and click “Modify your
RT Account”. I can change my account’s information - or anyone else’s,
if I go to the queue modify interface and click the links for the
queue’s members - except for the username. It remains static text on the
html page, not as an editable form field.

What am I missing? Can one create users from the command line with SQL?

Neil Curri
Systems Admin
Fast Company

“I’m weak today. I missed breakfast and at lunch I spilled my chocolate milk”
-Charles Bukowski


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jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
After all, it’s not every day you meet up with an evil power
-M. Bulgakov


#3

Thanks, Jesse. All I see when I login is The "Modify your RT Account"
under User Configuration, and "Modify the Queue called ". I don’t see the addtional form fields as in the
screenshot. There must be a global Admin account for all queues which I
would have to use to login and create additional users…?

Jesse wrote:


#4

Ah. you probably aren’t an RT administrator. try the username
"root" with the password “wordpass”, unless your predecessor changed
the password.

If s/he did:
from a unix cli:
mysql -u root rt
update users set password = ‘new_password’ where users.user_id = ‘root’;

then log in as root.On Mon, Apr 03, 2000 at 03:26:57PM -0400, Neil Curri wrote:

Thanks, Jesse. All I see when I login is The "Modify your RT Account"
under User Configuration, and "Modify the Queue called ". I don’t see the addtional form fields as in the
screenshot. There must be a global Admin account for all queues which I
would have to use to login and create additional users…?

Jesse wrote:

You should see something like
http://www.fsck.com/projects/rt/screenshots/admin.png

when you go to webrt.cgi. Note the first line under User Configuration.
Just type a username and hit “Create a user called”

jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero.
-Tanj


#5

What am I missing? Can one create users from the command line with SQL?

Yes, indeed. For rt 1.0.x, check the rt.users table. To grant access to
the queues, it’s also needed to peek at queue_acl.

Tobias Brox (alias TobiX) - +4722925871 - urgent emails to
sms@tobiasb.funcom.com. Check our upcoming MMORPG at
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