Stefan,
The ability to create/configure a Queue could easily be given Globally to a
particular Group by granting that Group the ‘SuperUser’ right. This would
also enable that Group to create/configure/modify Custom Fields. Someone *
already* having the “SuperUser” right navigates thus:
Tools->Configuration->Global->GroupRights->(SelectGroup)->SuperUser
The ability to create/configure a Custom Field could also easily be given
Globally to a particular Group by granting that Group the
‘AdminCustomFields’ right. This would also enable that Group to
create/configure/modify Custom Fields. Someone already having the
“SuperUser” right navigates thus:
Tools->Configuration->Global->GroupRights->(SelectGroup)-> AdminCustomFields
However, if it is your desire to restrict this ability to applying a
Custom Field to a specific Queue, then you do NOT want to grant that right
Globally. Just grant the ‘AssignCustomFields’ for Custom Fields Globally to
a group :
Tools->Configuration->Global->GroupRights->(SelectGroup)->
AssignCustomFields
OR grant the ability configure a specific Custom Field:
Tools->Configuration->CustomField->(Select Custom
Field)->GroupRights->(SelectGroup)->AdminCustomFields OR
AdminCustomFieldValues (depending on what you want).
It really depends on exactly what you want to let them do at what level.
Hope this helps.
KennOn Wed, Jan 4, 2012 at 2:11 AM, Stefan Vollmar vollmar@nf.mpg.de wrote:
Dear Ruslan,
dear Kenneth,
apparently it is possible to give a particular user sufficient rights to
configure a queue in the desired fashion (create custom fields) - good!
What kind of permissions are required and where do I set them (my question
originated from the fact that I did not see any suitable options where I
expected them)?
Many thanks in advance.
Warm regards,
Stefan
On Dec 23, 2011, at 3:02 PM, Ruslan Zakirov wrote:
On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar vollmar@nf.mpg.de wrote:
Hello,
we have recently added a new queue to our RT system: this queue is
supposed to be used by one (external) group of colleagues only and they
should be able to make any changes to it they desire. In our configuration,
only the root user can create custom fields and, if possible, it should not
be necessary for our external colleagues to have the root password to edit
their custom fields. Is it possible to give particular users of one RT
group root rights (or extended rights for editing custom fields, at least)
SuperUser right is global only. It’s possible to grant set of rights
on queue level and system level that would minimize impact, but still
allow users to manage queue.
Many thanks in advance.
Best regards,
Stefan
Dr. Stefan Vollmar, Dipl.-Phys.
Head of IT group
Max-Planck-Institut für neurologische Forschung
Gleuelerstr. 50, 50931 Köln, Germany
Tel.: +49-221-4726-213 FAX +49-221-4726-298
Tel.: +49-221-478-5713 Mobile: 0160-93874279
Email: vollmar@nf.mpg.de http://www.nf.mpg.de
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5 & 6, 2012
–
Best regards, Ruslan.
–
Dr. Stefan Vollmar, Dipl.-Phys.
Head of IT group
Max-Planck-Institut für neurologische Forschung
Gleueler Str. 50, 50931 Köln, Germany
Tel.: +49-221-4726-213 FAX +49-221-4726-298
Tel.: +49-221-478-5713 Mobile: 0160-93874279
E-Mail: vollmar@nf.mpg.de http://www.nf.mpg.de