Creating Approvals in winrt 3.4.5

Can anyone help me? I have been trying to create approvals in secure
scout winrt 3.4.5 without success. I have followed the examples
provided at

I have tried the simple example and even the complex one, no luck.

My setup basically has 3 main queues all with 5 approvers

General queue

Database queue

Web queue

What I need to do is that for every request to these queues RT should
create 5 approval tickets and notify the approvers, pretty much like the
Wiki example. Unfortunately it does not work for me. When a new
ticket is created the on create scrip does not seem to run. Is there
something that I need to do differently for this version of RT?


Kenneth Kamanga
NOC Analyst
Genesys Conferencing