Can anyone help me? I have been trying to create approvals in secure
scout winrt 3.4.5 without success. I have followed the examples
provided at
http://wiki.bestpractical.com/index.cgi?ManualApprovals
I have tried the simple example and even the complex one, no luck.
My setup basically has 3 main queues all with 5 approvers
General queue
Database queue
Web queue
What I need to do is that for every request to these queues RT should
create 5 approval tickets and notify the approvers, pretty much like the
Wiki example. Unfortunately it does not work for me. When a new
ticket is created the on create scrip does not seem to run. Is there
something that I need to do differently for this version of RT?
Regards,
Kenneth Kamanga
NOC Analyst
Genesys Conferencing