Creating a ticket with attachment in PHP

Hello,

I’m using RT 3.8.1 and REST API in PHP.

I’m creating a ticket this way :
$request = new HttpRequest( $conf[‘rt’][‘url’] .
’/REST/1.0/ticket/new?user=’ . $conf[‘rt’][‘user’] . ‘&pass=’ .
$conf[‘rt’][‘password’], HTTP_METH_POST );
$rt_queue =
$conf[‘rt’][‘languages’][$conf[‘rt’][‘fallback_language’]];
$post_data = array( ‘content’ => “Queue: " . $rt_queue .
”\nRequestor: " . $_SESSION[‘customer’][‘login’] . "\nCF-OS: " .
$_POST[‘os’] . "\nSubject: " . $_POST[‘subject’] . "\nOwner: " .
$_SESSION[‘customer’][‘login’] . "\nText: " . str_replace( “\n”, "\n ",
$_POST[‘message’] ) . “\n” );
$request->addPostFields( $post_data );
$request->send();

It works well.

Now i’m trying to add an attachment.

I tried to add “attachment_1: my file content” to my post data but it
doesn’t work.

What’s the way to attach a file to a ticket using PHP ?

Regards,

Guillaume Hilt

I’m using RT 3.8.1 and REST API in PHP.

I’m creating a ticket this way :
$request = new HttpRequest( $conf[‘rt’][‘url’] .
’/REST/1.0/ticket/new?user=’ . $conf[‘rt’][‘user’] . ‘&pass=’ .
$conf[‘rt’][‘password’], HTTP_METH_POST );
$rt_queue =
$conf[‘rt’][‘languages’][$conf[‘rt’][‘fallback_language’]];
$post_data = array( ‘content’ => “Queue: " . $rt_queue .
”\nRequestor: " . $_SESSION[‘customer’][‘login’] . "\nCF-OS: " .
$_POST[‘os’] . "\nSubject: " . $_POST[‘subject’] . "\nOwner: " .
$_SESSION[‘customer’][‘login’] . "\nText: " . str_replace( “\n”, “\n
”, $_POST[‘message’] ) . “\n” );
$request->addPostFields( $post_data );
$request->send();

It works well.

Now i’m trying to add an attachment.

I tried to add “attachment_1: my file content” to my post data but
it doesn’t work.

What’s the way to attach a file to a ticket using PHP ?

If you search the mailing list archives, you’ll find that you can’t
create a ticket with an attachment via the REST api, only
reply/comment with an attachment. I believe there is already a ticket
open about it.

-kevin

Thanks.
I didn’t know there was a way to search into the archive. It’s really
useful.

Guillaume HiltLe 19/04/2012 14:54, Kevin Falcone a écrit :

On Wed, Apr 18, 2012 at 11:57:20AM +0200, Guillaume Hilt wrote:

I’m using RT 3.8.1 and REST API in PHP.

I’m creating a ticket this way :
$request = new HttpRequest( $conf[‘rt’][‘url’] .
’/REST/1.0/ticket/new?user=’ . $conf[‘rt’][‘user’] .’&pass=’ .
$conf[‘rt’][‘password’], HTTP_METH_POST );
$rt_queue =
$conf[‘rt’][‘languages’][$conf[‘rt’][‘fallback_language’]];
$post_data = array( ‘content’ => “Queue: " . $rt_queue .
”\nRequestor: " . $_SESSION[‘customer’][‘login’] . "\nCF-OS: " .
$_POST[‘os’] . "\nSubject: " . $_POST[‘subject’] . "\nOwner: " .
$_SESSION[‘customer’][‘login’] . "\nText: " . str_replace( “\n”, “\n
”, $_POST[‘message’] ) . “\n” );
$request->addPostFields( $post_data );
$request->send();

It works well.

Now i’m trying to add an attachment.

I tried to add “attachment_1: my file content” to my post data but
it doesn’t work.

What’s the way to attach a file to a ticket using PHP ?
If you search the mailing list archives, you’ll find that you can’t
create a ticket with an attachment via the REST api, only
reply/comment with an attachment. I believe there is already a ticket
open about it.

-kevin

Ok, so i’m trying to comment an existing ticket with an attachment :

<?php $request = new HttpRequest( $conf['rt']['url'] . '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . $conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST ); // First way : attachment is directly in the request content $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\nAttachment: " . $_FILES['uploadedfile']['name'] . "\nattachment_1: " . file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) . "\n" ); //Second way : i'm adding the attachment using postfile $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\n" ); $request->addPostFields( $post_data ); $request->addPostFile( $_FILES['uploadedfile']['name'], file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) ); $result = $request->send(); ?>

Either way, it doesn’t work.

First way gives me a syntax error :

HttpMessage Object
(
[type:protected] => 2
[body:protected] => RT/3.8.10 409 Syntax Error

Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF \xFF\xE1\xE8Exif MM * ;

#K-\xB4\xF3\xE5<\xC5d\xC90\xAA\x9D\xCA\xDF+60pGKY^!\xD1cÖ¡\xB5\xFF J\xB9\xB2\xBB\xB4\x9B\xED\xB7v\xDB

Second way gives me this error :
PHP Fatal error: Uncaught exception ‘HttpInvalidParamException’ with
message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn’t find any example
on how to send an attachment with PHP and the API.

Regards,

Guillaume HiltLe 21/04/2012 10:13, Guillaume Hilt a écrit :

Thanks.
I didn’t know there was a way to search into the archive. It’s really
useful.

Guillaume Hilt

Le 19/04/2012 14:54, Kevin Falcone a écrit :

On Wed, Apr 18, 2012 at 11:57:20AM +0200, Guillaume Hilt wrote:

I’m using RT 3.8.1 and REST API in PHP.

I’m creating a ticket this way :
$request = new HttpRequest( $conf[‘rt’][‘url’] .
’/REST/1.0/ticket/new?user=’ . $conf[‘rt’][‘user’] .’&pass=’ .
$conf[‘rt’][‘password’], HTTP_METH_POST );
$rt_queue =
$conf[‘rt’][‘languages’][$conf[‘rt’][‘fallback_language’]];
$post_data = array( ‘content’ => “Queue: " . $rt_queue .
”\nRequestor: " . $_SESSION[‘customer’][‘login’] . "\nCF-OS: " .
$_POST[‘os’] . "\nSubject: " . $_POST[‘subject’] . "\nOwner: " .
$_SESSION[‘customer’][‘login’] . "\nText: " . str_replace( “\n”, “\n
”, $_POST[‘message’] ) . “\n” );
$request->addPostFields( $post_data );
$request->send();

It works well.

Now i’m trying to add an attachment.

I tried to add “attachment_1: my file content” to my post data but
it doesn’t work.

What’s the way to attach a file to a ticket using PHP ?
If you search the mailing list archives, you’ll find that you can’t
create a ticket with an attachment via the REST api, only
reply/comment with an attachment. I believe there is already a ticket
open about it.

-kevin

Ok, so i’m trying to comment an existing ticket with an attachment :

<?php $request = new HttpRequest( $conf['rt']['url'] . '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . $conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST ); // First way : attachment is directly in the request content $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\nAttachment: " . $_FILES['uploadedfile']['name'] . "\nattachment_1: " . file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) . "\n" ); //Second way : i'm adding the attachment using postfile $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\n" ); $request->addPostFields( $post_data ); $request->addPostFile( $_FILES['uploadedfile']['name'], file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) ); $result = $request->send(); ?>

Either way, it doesn’t work.

First way gives me a syntax error :

HttpMessage Object
(
[type:protected] => 2
[body:protected] => RT/3.8.10 409 Syntax Error

Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF \xFF\xE1\xE8Exif MM * ;

#K-\xB4\xF3\xE5<\xC5d\xC90\xAA\x9D\xCA\xDF+60pGKY^!\xD1cÖ¡\xB5\xFF J\xB9\xB2\xBB\xB4\x9B\xED\xB7v\xDB

Second way gives me this error :
PHP Fatal error: Uncaught exception 'HttpInvalidParamException’
with message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn’t find any
example on how to send an attachment with PHP and the API.

There are tests for this, so I know it works, I suggest using the
bin/rt command line client in debug mode to see what it sends over the
wire. Otherwise, numerous people have used PHP/Python/Ruby/Java to
talk to the REST api so perhaps someone will volunteer some sample
code.

-kevin

I hope so because I didn’t find anything.

I’m still digging and now I’m sending this kind of request to RT :

HttpRequest Object
(
[options:HttpRequest:private] =>
[postFields:HttpRequest:private] => Array
(
[content] => id: 56
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg

–uploadfichiersupport–
[attachment_1] => filename: ftp_networth.jpg
Content-Type: image/jpeg

ÿØÿà … (file content)

Request Content-Type is set to “multipart/form-data;
boundary=uploadfichiersupport”.

I’m trying to find my way using the VB.net example.

Guillaume HiltLe 23/04/2012 16:29, Kevin Falcone a écrit :

On Mon, Apr 23, 2012 at 12:09:20PM +0200, Guillaume Hilt wrote:

Ok, so i’m trying to comment an existing ticket with an attachment :

<?php $request = new HttpRequest( $conf['rt']['url'] . '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . $conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST ); // First way : attachment is directly in the request content $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\nAttachment: " . $_FILES['uploadedfile']['name'] . "\nattachment_1: " . file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) . "\n" ); //Second way : i'm adding the attachment using postfile $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\n" ); $request->addPostFields( $post_data ); $request->addPostFile( $_FILES['uploadedfile']['name'], file_get_contents( $_FILES['uploadedfile']['tmp_name'] ) ); $result = $request->send(); ?>

Either way, it doesn’t work.

First way gives me a syntax error :

HttpMessage Object
(
[type:protected] => 2
[body:protected] => RT/3.8.10 409 Syntax Error

Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF \xFF\xE1\xE8Exif MM * ;

#K-\xB4\xF3\xE5<\xC5d\xC90\xAA\x9D\xCA\xDF+60pGKY^!\xD1cÖ¡\xB5\xFF J\xB9\xB2\xBB\xB4\x9B\xED\xB7v\xDB

Second way gives me this error :
PHP Fatal error: Uncaught exception ‘HttpInvalidParamException’
with message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn’t find any
example on how to send an attachment with PHP and the API.
There are tests for this, so I know it works, I suggest using the
bin/rt command line client in debug mode to see what it sends over the
wire. Otherwise, numerous people have used PHP/Python/Ruby/Java to
talk to the REST api so perhaps someone will volunteer some sample
code.

-kevin

Hi there, I have this same problem, i need to add attachments to existing
tickets via REST from php.

I wrote this small piece of code:

=-=-=-=-=-= code =-=-=-=-=-=-=-=
$url = "
http://ticket/rt4/REST/1.0/ticket/514/comment?user=$username&pass=$password
";

$attachment_file = getcwd().‘/somejpeg.jpg’;
$attachment_content = file_get_contents($attachment_file);

$file_name = ‘attachment_1; filename=“somejpeg.jpg”’ . “\n” .
‘Content-Type: image/jpeg’;

$post_data=array($file_name=>$attachment_content, “content”=>“Ticket:
514\nAction: comment\nText: aaahhhhhhh\nAttachment: somejpeg.jpg\n”);

$curl_handle=curl_init();
curl_setopt ($curl_handle, CURLOPT_URL,$url);
curl_setopt ($curl_handle, CURLOPT_ENCODING, “deflate”);
curl_setopt ($curl_handle, CURLOPT_COOKIEJAR, getcwd().‘/cookies.txt’);
curl_setopt ($curl_handle, CURLOPT_POST, 2);
curl_setopt ($curl_handle, CURLOPT_POSTFIELDS, $post_data);
curl_setopt ($curl_handle, CURLOPT_HEADER, 1);
curl_setopt ($curl_handle, CURLOPT_RETURNTRANSFER, true);
curl_setopt ($curl_handle, CURLOPT_HTTPHEADER, array( ‘Expect:’ ) );
$response = curl_exec($curl_handle);
echo $response;
curl_close($curl_handle);
=-=-=-=-=-= end code -=-=-=-=-=-=-

In order to have a reference, I submitted the file via rt from the command
line with complete success.
I wanted to look at what ‘rt’ sends so i used tcpflow to reconstruct the
content, see below

=-=-=-=-=-= request sent by ‘rt’ from cli =-=-=-=-=-==
POST /rt4/REST/1.0/ticket/514/comment HTTP/1.1
TE: deflate,gzip;q=0.3
Connection: TE, close
Host: ticket
User-Agent: RT/3.0b
Content-Length: 41964
Content-Type: multipart/form-data; boundary=xYzZY
Cookie: RT_SID_ticket.80=c593fea8c27488b8b8764196a4b257d3

–xYzZY
Content-Disposition: form-data; name=“attachment_1”; filename=“somejpeg.jpg”
Content-Type: image/jpeg

(binary content)
–xYzZY
Content-Disposition: form-data; name=“content”

Ticket: 514
Action: comment
Cc:
Bcc:
Attachment: somejpeg.jpg
TimeWorked:
Text: going crazy

–xYzZY–
=-=-=-=-=-=-=-= end of content sent by ‘rt’ =-=-=-==-=-=

=-=-=-=-=-=-=-= content sent via php/curl -=-=-=-=-=-=-
POST /rt4/REST/1.0/ticket/514/comment?user=someuser&pass=somepassword
HTTP/1.1
Host: ticket
Accept: /
Accept-Encoding: deflate
Content-Length: 42046
Content-Type: multipart/form-data;
boundary=----------------------------5e8f1e2cb2d5

------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name=“attachment_1; filename=“somejpeg.jpg”
Content-Type: image/jpeg”

(binary content)
------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name=“content”

Ticket: 514
Action: comment
Text: aaahhhhhhh
Attachment: somejpeg.jpg

------------------------------5e8f1e2cb2d5–
=-=-=-=-=-=-= end of content sent via php/curl =-=-=-=-=-=

I think that php is unable to construct messages of type
multipart/form-data correctly.
By comparing the line just after the boundary (for the binary part) you’ll
note that they are not equal.
I couldn’t find a way to replicate what rt generates with php.
I tried using a very ‘unnatural’ key for the file name in $post_data but it
doesn’t work. All i get is the
infamous:

RT/4.0.2 400 Bad Request

No attachment for somejpeg.jpg.

Any comments?

Thanks,
HugoOn Mon, Apr 23, 2012 at 10:51 AM, Guillaume Hilt ghilt@shadowprojects.orgwrote:

I hope so because I didn’t find anything.

I’m still digging and now I’m sending this kind of request to RT :

HttpRequest Object
(
[options:HttpRequest:private] =>
[postFields:HttpRequest:**private] => Array
(
[content] => id: 56

Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg

–uploadfichiersupport–
[attachment_1] => filename: ftp_networth.jpg
Content-Type: image/jpeg

ÿØÿà … (file content)

Request Content-Type is set to “multipart/form-data;
boundary=uploadfichiersupport”**.

I’m trying to find my way using the VB.net example.

Guillaume Hilt

Le 23/04/2012 16:29, Kevin Falcone a écrit :

On Mon, Apr 23, 2012 at 12:09:20PM +0200, Guillaume Hilt wrote:

Ok, so i’m trying to comment an existing ticket with an attachment :

<?php $request = new HttpRequest( $conf['rt']['url'] . '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . $conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST ); // First way : attachment is directly in the request content $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\nAttachment: " . $_FILES['uploadedfile']['name'**] . "\nattachment_1: " . file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) . "\n" ); //Second way : i'm adding the attachment using postfile $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\n" ); $request->addPostFields( $post_data ); $request->addPostFile( $_FILES['uploadedfile']['name'**], file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) ); $result = $request->send(); ?>

Either way, it doesn’t work.

First way gives me a syntax error :

HttpMessage Object
(
[type:protected] => 2
[body:protected] => RT/3.8.10 409 Syntax Error

Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF \xFF\xE1 \xE8Exif MM *
;
#K -\xB4\xF3\xE5<\xC5d\xC90\xAA**x9D\xCA\xDF+60pGKY^!\xD1cÖ¡**xB5\xFF
J\xB9\xB2\xBB\xB4\x9B\xED \xB7v\xDB

Second way gives me this error :
PHP Fatal error: Uncaught exception ‘HttpInvalidParamException’
with message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn’t find any
example on how to send an attachment with PHP and the API.

There are tests for this, so I know it works, I suggest using the
bin/rt command line client in debug mode to see what it sends over the
wire. Otherwise, numerous people have used PHP/Python/Ruby/Java to
talk to the REST api so perhaps someone will volunteer some sample
code.

-kevin

Hugo Escobar

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Hi,

I found a solution … for those using PHP to add attachments to existing
tickets
the pear package ‘HTTP_Request2’ builds the multipart/mime-data correctly.
Here I show a few lines of code that worked perfectly:

<?php require_once 'HTTP/Request2.php'; $username = 'user'; $password = 'somepassword'; $url = " http://ticket/rt4/REST/1.0/ticket/514/comment?user=$username&pass=$password "; $attachment_file = getcwd().'/somejpeg.jpg'; $request = new HTTP_Request2($url); $request->setMethod(HTTP_Request2::METHOD_POST) ->addPostParameter("content","Ticket: 514\nAction: comment\nText: using HTTP_Request2\nAttachment: somejpeg.jpg\n") ->addUpload('attachment_1',$attachment_file,$attachment_file,'image/jpeg'); $request->send(); ?>On Tue, May 22, 2012 at 5:33 PM, Hugo Escobar wrote:

Hi there, I have this same problem, i need to add attachments to existing
tickets via REST from php.

I wrote this small piece of code:

=-=-=-=-=-= code =-=-=-=-=-=-=-=
$url = "
http://ticket/rt4/REST/1.0/ticket/514/comment?user=$username&pass=$password
";

$attachment_file = getcwd().‘/somejpeg.jpg’;
$attachment_content = file_get_contents($attachment_file);

$file_name = ‘attachment_1; filename=“somejpeg.jpg”’ . “\n” .
‘Content-Type: image/jpeg’;

$post_data=array($file_name=>$attachment_content, “content”=>“Ticket:
514\nAction: comment\nText: aaahhhhhhh\nAttachment: somejpeg.jpg\n”);

$curl_handle=curl_init();
curl_setopt ($curl_handle, CURLOPT_URL,$url);
curl_setopt ($curl_handle, CURLOPT_ENCODING, “deflate”);
curl_setopt ($curl_handle, CURLOPT_COOKIEJAR, getcwd().‘/cookies.txt’);
curl_setopt ($curl_handle, CURLOPT_POST, 2);
curl_setopt ($curl_handle, CURLOPT_POSTFIELDS, $post_data);
curl_setopt ($curl_handle, CURLOPT_HEADER, 1);
curl_setopt ($curl_handle, CURLOPT_RETURNTRANSFER, true);
curl_setopt ($curl_handle, CURLOPT_HTTPHEADER, array( ‘Expect:’ ) );
$response = curl_exec($curl_handle);
echo $response;
curl_close($curl_handle);
=-=-=-=-=-= end code -=-=-=-=-=-=-

In order to have a reference, I submitted the file via rt from the command
line with complete success.
I wanted to look at what ‘rt’ sends so i used tcpflow to reconstruct the
content, see below

=-=-=-=-=-= request sent by ‘rt’ from cli =-=-=-=-=-==
POST /rt4/REST/1.0/ticket/514/comment HTTP/1.1
TE: deflate,gzip;q=0.3
Connection: TE, close
Host: ticket
User-Agent: RT/3.0b
Content-Length: 41964
Content-Type: multipart/form-data; boundary=xYzZY
Cookie: RT_SID_ticket.80=c593fea8c27488b8b8764196a4b257d3

–xYzZY
Content-Disposition: form-data; name=“attachment_1”;
filename=“somejpeg.jpg”
Content-Type: image/jpeg

(binary content)
–xYzZY
Content-Disposition: form-data; name=“content”

Ticket: 514
Action: comment
Cc:
Bcc:
Attachment: somejpeg.jpg
TimeWorked:
Text: going crazy

–xYzZY–
=-=-=-=-=-=-=-= end of content sent by ‘rt’ =-=-=-==-=-=

=-=-=-=-=-=-=-= content sent via php/curl -=-=-=-=-=-=-
POST /rt4/REST/1.0/ticket/514/comment?user=someuser&pass=somepassword
HTTP/1.1
Host: ticket
Accept: /
Accept-Encoding: deflate
Content-Length: 42046
Content-Type: multipart/form-data;
boundary=----------------------------5e8f1e2cb2d5

------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name=“attachment_1; filename=“somejpeg.jpg”
Content-Type: image/jpeg”

(binary content)
------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name=“content”

Ticket: 514
Action: comment
Text: aaahhhhhhh
Attachment: somejpeg.jpg

------------------------------5e8f1e2cb2d5–
=-=-=-=-=-=-= end of content sent via php/curl =-=-=-=-=-=

I think that php is unable to construct messages of type
multipart/form-data correctly.
By comparing the line just after the boundary (for the binary part) you’ll
note that they are not equal.
I couldn’t find a way to replicate what rt generates with php.
I tried using a very ‘unnatural’ key for the file name in $post_data but
it doesn’t work. All i get is the
infamous:

RT/4.0.2 400 Bad Request

No attachment for somejpeg.jpg.

Any comments?

Thanks,
Hugo

On Mon, Apr 23, 2012 at 10:51 AM, Guillaume Hilt <ghilt@shadowprojects.org wrote:

I hope so because I didn’t find anything.

I’m still digging and now I’m sending this kind of request to RT :

HttpRequest Object
(
[options:HttpRequest:private] =>
[postFields:HttpRequest:**private] => Array
(
[content] => id: 56

Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg

–uploadfichiersupport–
[attachment_1] => filename: ftp_networth.jpg
Content-Type: image/jpeg

ÿØÿà … (file content)

Request Content-Type is set to “multipart/form-data;
boundary=uploadfichiersupport”**.

I’m trying to find my way using the VB.net example.

Guillaume Hilt

Le 23/04/2012 16:29, Kevin Falcone a écrit :

On Mon, Apr 23, 2012 at 12:09:20PM +0200, Guillaume Hilt wrote:

Ok, so i’m trying to comment an existing ticket with an attachment :

<?php $request = new HttpRequest( $conf['rt']['url'] . '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' . $conf['rt']['user'] . '&pass=' . $conf['rt']['password'], HTTP_METH_POST ); // First way : attachment is directly in the request content $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\nAttachment: " . $_FILES['uploadedfile']['name'**] . "\nattachment_1: " . file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) . "\n" ); //Second way : i'm adding the attachment using postfile $post_data = array( 'content' => "id: " . $ticket_id . "\nAction: comment\nText: Fichier joint\n" ); $request->addPostFields( $post_data ); $request->addPostFile( $_FILES['uploadedfile']['name'**], file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) ); $result = $request->send(); ?>

Either way, it doesn’t work.

First way gives me a syntax error :

HttpMessage Object
(
[type:protected] => 2
[body:protected] => RT/3.8.10 409 Syntax Error

Syntax error.

id: 48
Action: comment
Text: Fichier joint
Attachment: ftp_networth.jpg
attachment_1: \xFF\xD8\xFF\xE0 JFIF \xFF\xE1 \xE8Exif MM *
;
#K -\xB4\xF3\xE5<\xC5d\xC90\xAA**x9D\xCA\xDF+60pGKY^!\xD1cÖ¡**xB5\xFF
J\xB9\xB2\xBB\xB4\x9B\xED \xB7v\xDB

Second way gives me this error :
PHP Fatal error: Uncaught exception ‘HttpInvalidParamException’
with message 'Empty or too short HTTP message

What am i doing wrong ?

I searched in this list archive and google but I didn’t find any
example on how to send an attachment with PHP and the API.

There are tests for this, so I know it works, I suggest using the
bin/rt command line client in debug mode to see what it sends over the
wire. Otherwise, numerous people have used PHP/Python/Ruby/Java to
talk to the REST api so perhaps someone will volunteer some sample
code.

-kevin


Hugo Escobar

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Hugo Escobar

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