Is there an easy way to create a ticket right from perl code?
Something similar to the “quick ticket” would be great.
We have a situation where if a users LDAP information isnt found for some
Reason we want to create a ticket and place it in the helpdesk queue.
If anyone has any helpful insight or some examples I would appreciate reading it.
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
Never mind, I found a good example from a test routine in:
Ticket_Overlay.pm
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448-----Original Message-----
From: Maciak, TJ
Sent: Wednesday, August 24, 2005 3:38 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Creating a ticket right in perl
Is there an easy way to create a ticket right from perl code?
Something similar to the “quick ticket” would be great.
We have a situation where if a users LDAP information isnt found for some Reason we want to create a ticket and place it in the helpdesk queue.
If anyone has any helpful insight or some examples I would appreciate reading it.
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com