Creating a ticket from online form

RT Users
1

Hi,

I want to put “contact form” online on our company website that would
be submitted in RT and create a new ticket. I can’t find any
references in documentation on what’s the easies way to do that.

Anyone hit such setup before?

Vlad

2

At Monday 11/7/2005 11:34 AM, Vlad wrote:

Hi,

I want to put “contact form” online on our company website that would
be submitted in RT and create a new ticket. I can’t find any
references in documentation on what’s the easies way to do that.

Anyone hit such setup before?

Hello Vlad,

The easiest way is probably to have the form send email to RT.

Steve

3

I want to put “contact form” online on our company website that would
be submitted in RT and create a new ticket. I can’t find any
references in documentation on what’s the easies way to do that.

Anyone hit such setup before?

The simple way is to let the web form post to any web-to-email
gateway that works for you with the address going to your
email alias for the RT queue. That lets you run everything on
different machines if you want, but the user will have to supply
his own email address in the form.

Les Mikesell
les@futuresource.com