I have searched through the list archives trying to gather information on
the project I’m working on, but the results have been rather inconclusive.
What I’m trying to do is create a ticket externally to RT (eg, the software
residing on another machine needs to create a ticket in RT on the machine
running RT).
What I have figured out is I don’t want to add the data directly into the
database. I want to use RT’s API to create the ticket.
So working from a remote machine, I assume I should be able to install the
Perl modules associated with RT to do this?
I hope I wouldn’t have to do a full install of RT remotely. Has anyone
done anything like this, or could point to a bit of information on how to
do this? Any help would be appreciated.
I think creating a ticket by email would work for you but I have yet
to make this work on rt3.4.0rc6. There are good docs on this by Petter
Reinholdsten in the RT-Wiki. The article is from the University of
Oslo at: http://www.usit.uio.no/it/rt/modifications.html.
It is also on the RT Wiki under contributions at the bottom of the page.
This was working for me at one point until I upgraded to 3.4.0 and now
it is broken and I have not been able to find the problem. It refuses
to recognize the $currentuser. If you are using 3.2.2 I think it
should work.On Mon, 31 Jan 2005 11:12:26 -0700, Brandon brandon-l@wyops.com wrote:
Good Morning List,
I have searched through the list archives trying to gather information on
the project I’m working on, but the results have been rather inconclusive.
What I’m trying to do is create a ticket externally to RT (eg, the software
residing on another machine needs to create a ticket in RT on the machine
running RT).
What I have figured out is I don’t want to add the data directly into the
database. I want to use RT’s API to create the ticket.
So working from a remote machine, I assume I should be able to install the
Perl modules associated with RT to do this?
I hope I wouldn’t have to do a full install of RT remotely. Has anyone
done anything like this, or could point to a bit of information on how to
do this? Any help would be appreciated.
RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.
What I have figured out is I don’t want to add the data directly into
the database. I want to use RT’s API to create the ticket.
yup, don’t talk sql. that way is only pain.
So working from a remote machine, I assume I should be able to install
the Perl modules associated with RT to do this?
I hope I wouldn’t have to do a full install of RT remotely. Has
anyone done anything like this, or could point to a bit of information
on how to do this? Any help would be appreciated.
If you wanted to use the api directly, I think you’d need a full RT
install, and then it’d talk to the remote db. It seems more sensible
to talk to the POST interface the mailgate uses, or the new atom one I
hear about. You could also just post values to the web form.