Creating a ReferredToBy Link

RT Users
1

Hi,
Some time lurker, first time poster.
I am trying to make a script which parses an incoming message for text
for RT# and then adds a ReferredToBy link relationship between
the current ticket being posted to, and the ticket id extracted.

I have:

while ($content =~ m!RT#(\d+)!g) {
$self->TicketObj->AddLink(Type=>‘ReferredToBy’, Target=>$1);
}

But this does not work.

I can do:
while ($content =~ m!RT#(\d+)!g) {
$self->TicketObj->AddLink(Type=>'RefersTo, Base=>$1);
}
and this works.

Can anyone help with the correct syntax to create the ReferredToBy link?

RT 3.8.2

Regards,
Sean

2

Not sure why it doesn’t work (did you check the log),
but if you have a form that works, what’s the problem?

A RefersTo B is the same thing as B ReferredToBy A