I am trying to modify /Ticket/Display.html in a way that right above the History, it shows a textbox that you can do a ‘Quick Comment’ in. Here is the code I have so far…
<& /Elements/TitleBoxStart, title => loc(“Quick Comment on Ticket #[_1]”, $TicketObj->Id) &><& /Elements/TitleBoxEnd &>
The only thing I am having trouble with is getting the ticket ID into a hidden field. I have tried many things but always get an error that looks like…
error: could not find component for path ‘52’
63: <FORM ACTION=“Update.html” NAME="TicketUpdate"
64: METHOD=POST enctype=“multipart/form-data”>
code stack: /opt/rt3/local/html/Ticket/Display.html:66
I know this should be a simple thing, but I am very new to modifying RT. A month ago or so I ran across a document that was a detailed ‘howto’ on modifying this stuff and how to insert code. I keep thinking it was running perldoc on a component of RT but I cant remember. If anyone knows a good detailed guide on modifying RT I would appreciate a link.