Creating a new user on RT4.0.1 -> Couldn´t load user ''

RT Users
1

Hi,
i´m having some trouble creating a new user on RT4.0.1.
The webinterface says : Couldn´t load user’’

Log File says:
Jul 18 19:26:03 server_xyz RT: WebRT: Couldn’t load user ‘’
(/opt/rt4/share/html/Elements/Error:82)

I googled but didn´t found anything.
rt_server and queues seem to run fine.

any help is greatly appreciated.

yours sincerely,
Martin

2

Hi,
i´m having some trouble creating a new user on RT4.0.1.
The webinterface says : Couldn´t load user’’

Log File says:
Jul 18 19:26:03 server_xyz RT: WebRT: Couldn’t load user ‘’
(/opt/rt4/share/html/Elements/Error:82)

I googled but didn´t found anything.

This has actually been answered on the mailing list several times in
the last month.

rt_server and queues seem to run fine.
any help is greatly appreciated.

Go to Configuration → Users → Select and search for the user using
the Go button. They almost certainly already exist in RT and there is
a bug preventing the proper error message from being shown (fixed in
trunk).

-kevin