Creating a new RT instance from scratch

RT Users
1

hello,
Have been running rt3.0 for some time
I am now building a new box from scratch

So i just got it up and running
it is fedora , RT 3.4.4 and mysql

We only allow email access to our customers, and our helpdesk people
use the web interface.

one of the things i had problems with my old 3.0, is everytime a
person opened a call, it created a new user and 4 new groups. Our
numbers were getting high and the performace was really suffering.

So i am wondering what other people are doing. For every new call do i
have to create all these groups? I have about 5000 customers

Thanks for any help or insite

Randy

2

hello,
Have been running rt3.0 for some time
I am now building a new box from scratch

So i just got it up and running
it is fedora , RT 3.4.4 and mysql

We only allow email access to our customers, and our helpdesk people
use the web interface.

one of the things i had problems with my old 3.0, is everytime a
person opened a call, it created a new user and 4 new groups. Our
numbers were getting high and the performace was really suffering.

So i am wondering what other people are doing. For every new call do i
have to create all these groups? I have about 5000 customers

Thanks for any help or insite

Randy

All those groups are part of RT’s infrastucture, and the design
should be such that it is not a problem. If your system is slow
then you either need to tune it or get faster hardware.

-Todd

3

You should keep Ccing the list to get the most input.

I have found mod_perl and fastcgi performance to be similar.

-ToddOn Sat, Oct 29, 2005 at 10:07:15AM -0500, Randy Paries wrote:

Todd

Thanks for the reply

So is there any doc or any suggextion that i could do before to make
the most out of the performace for 5000 customers.

the box is a new box with the latest fedora, apache2 and mysql.

i would assume that the db install script creates all the nessasry indexes.

I noticed some mention of FastCGI… Does that make a difference?

Thanks

On 10/28/05, Todd Chapman todd@chaka.net wrote:

On Fri, Oct 28, 2005 at 05:27:52PM -0500, Randy Paries wrote:

hello,
Have been running rt3.0 for some time
I am now building a new box from scratch

So i just got it up and running
it is fedora , RT 3.4.4 and mysql

We only allow email access to our customers, and our helpdesk people
use the web interface.

one of the things i had problems with my old 3.0, is everytime a
person opened a call, it created a new user and 4 new groups. Our
numbers were getting high and the performace was really suffering.

So i am wondering what other people are doing. For every new call do i
have to create all these groups? I have about 5000 customers

Thanks for any help or insite

Randy

All those groups are part of RT’s infrastucture, and the design
should be such that it is not a problem. If your system is slow
then you either need to tune it or get faster hardware.

-Todd

4

Todd

Thanks for the reply

So is there any doc or any suggextion that i could do before to make
the most out of the performace for 5000 customers.

the box is a new box with the latest fedora, apache2 and mysql.

i would assume that the db install script creates all the nessasry indexes.

I noticed some mention of FastCGI… Does that make a difference?

ThanksOn 10/28/05, Todd Chapman todd@chaka.net wrote:

On Fri, Oct 28, 2005 at 05:27:52PM -0500, Randy Paries wrote:

hello,
Have been running rt3.0 for some time
I am now building a new box from scratch

So i just got it up and running
it is fedora , RT 3.4.4 and mysql

We only allow email access to our customers, and our helpdesk people
use the web interface.

one of the things i had problems with my old 3.0, is everytime a
person opened a call, it created a new user and 4 new groups. Our
numbers were getting high and the performace was really suffering.

So i am wondering what other people are doing. For every new call do i
have to create all these groups? I have about 5000 customers

Thanks for any help or insite

Randy

All those groups are part of RT’s infrastucture, and the design
should be such that it is not a problem. If your system is slow
then you either need to tune it or get faster hardware.

-Todd