Hello RT community,
is there any way to include the ticket number from a “CreateTicket”
action into the template of the CreateTicket?
E.g. I want to include the string
please reply with the subject “[RT-name #12345]”
in the ticket created through “===Create-Ticket: Inform”, with 12345 the
number of the just created ticket. This will then be sent automatically
(On Create Notify Requester with Template Global: Correspond).
If I put {$Ticket->id} into the template, it will give the number of the
ticket this is run from. {$Tickets{‘TOP’}->id} gives the same number
(this is the correct way to get the number of the creating ticket after
all). {$Tickets{‘Inform’}->id} is not yet defined.
What else to use?
Best regards,
Ruediger Riediger
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2