It worked for us as per the first wiki example. Could not get the second
one to work.
Put this in the file [RT
Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow
History
(replace MY_CUST_FOLDER with your value)
and it will create ugly button to create a child ticket in another
queue
---------------------------------
<& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &><%INIT>
</%INIT>
<%ARGS>
$Ticket => undef
$Verbose => 0
$Default => 0
</%ARGS>
HTH,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
Viale Pasteur 10
20014 Nerviano Italy
tel +39 0331581477
fax +39 0331581456