Create White list or black list email

1

Dear All

i need help, i want to filltering to create ticket with email. i want to manage allow few domain email to enable create ticket on RT.

Thank you

2

I’m doing that in the inbox account, adding a rule to delete all incoming messages except those from the authorized domains. It’s efficient, no work in RT side.

If you can only manage RT, you can add a batch scrip that send the ticket to an specific queue (I have one called “Trash”) and empty that queue periodically. See: CustomConditionSnippets - Request Tracker Wiki

I’m sure there are other ways to do this job.