Hiii all,
I am using RT 5.0.7 and I use fetchmail to automatically create tickets from emails. However, my current script only works for one queue. How can I make it work for more than one queue, since I have 7 queues? this My script ( mda “/opt/rt5/bin/rt-mailgate --url https://mydomian.com --queue IT-Incident --action correspond --no-verify-ssl”)
Hi,
To create tickets in separate queues, each queue needs a unique email address, and you route each email address to a different mailgate command line with the relevant queue specified.
Note that once a ticket has been created, mailgate ignores the --queue option. It won’t change the queue the ticket is currently in. So you might use a Triage queue where all new tickets are created, and then move it off to the correct queue once it’s been looked it. You can use just one email address for that scenario.
Simon.
hi @SimonW
thank you for you solution