Create tickets / assign tickets to someone in another queue?

RT Users
1

Hi all,

I have two queues, an IT queue and a Maintenance queue. Maintenance sometimes help the IT department with running data cable and electrical cables for various IT equipment within the building. I want to allow some of the people from the maintenance queue to be able to assign tickets or to collaborate with the people in the IT queue. How could I go about doing this?

My understanding is to give the Maintenance team group rights to the IT queue and vice versa for the maintenance queue but I’m not sure which combination of rights to assign.

Thanks!

2

Hello!

I’m not sure I understood you well, sorry (my english is poor).
If you want your IT group members could be ticket owners in Maintenance queue, you should go to Maintenance queue group right options and assign OwnTicket right to IT group