hi all,
i have a problem with my RT 5.0.7, have a problem with incoming email—it’s unable to create a ticket or respond to a ticket via email. I’ve set it up using Fetchmail with MS365, but it keeps showing errors. Is there a complete tutorial for configuring incoming email?
What’re the errors that you’re seeing?
hi @knation
I’ve already created the fetchmail configuration file, but when I run the command sudo fetchmail -f /etc/fetchmailrc, I keep getting this error even though the username and password are correct.
fetchmail: Authorization failure on myemail@mydomain.com@XSP-efz.ms-acdc.office.com
fetchmail: For help, see The Fetchmail FAQ
fetchmail: Query status=3 (AUTHFAIL)
Oh wait I don’t believe MS supports basic auth anymore
You can setup this tool:
Thank you for the suggestion @knation . It seems that using App::wsgetmail is a bit complicated because it requires using an API to connect to Azure. Do you have any other suggestions if we are not using Microsoft 365? Currently, I also have an on-premise Exchange Server 2016.
Ah its self hosted, are there mail logs for the mail srver that can tell you why auth failed?
If its a self-hosted Exchange server, could you not get it to deliver the mail to and accept mail from a proper mail server running on the same machine as RT? Something like Exim or Postfix?
hi @knation and @GreenJimll,
This problem has clear thank you.