Is it possible to have a ticket created when I forward a personal email
in to RT, but have it search for the
"From: Joe Schmoe Joe@Schmoe.com"
Set Joe@Schmoe.com as the requester, set the subject of the ticket to
the original subject w/o the fwd?
Also possibly email the requester letting them know they should email
into a certain email to request work be done. Not sure if this is a
feature that is already implemented some where but I can’t seem to find
any information on it.