Create ticket template?

RT Users
1

Hi all.

Can I create something like a template of set of ticket ?

Let me explain For exemple :

I want to have some coffe in the office ;-)

For doing that I need create:

One ticket --> Need coffe in the office

	--> depend on --> Buy some coffe
	--> depend on --> have some water in the office
	--> depend on --> buy some plastic cup
	--> depend on --> buy some suggar

Because each time is the same problem I like to have some method to create
automatically those 5 tickets. Not only to save time but more important :
not to forget something.

Is that possible ?

Regards.

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 29 avr 2011 23:24:10 CEST

2

Hi all.

Can I create something like a template of set of ticket ?

Let me explain For exemple :

I want to have some coffe in the office :wink:

For doing that I need create:

One ticket → Need coffe in the office

  --> depend on --> Buy some coffe
  --> depend on --> have some water in the office
  --> depend on --> buy some plastic cup
  --> depend on --> buy some suggar

Because each time is the same problem I like to have some method to create
automatically those 5 tickets. Not only to save time but more important :
not to forget something.

Is that possible ?

Regards.

–
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 29 avr 2011 23:24:10 CEST

Maybe something like this would work for you:

http://requesttracker.wikia.com/wiki/WorkFlow

Cheers,
Ken

3

Hi,

UI → Tools → Offline →

===Create-Ticket: PROJ
Queue: General

===Create-Ticket: ticket1
Queue: General
DependedOnBy: PROJ

===Create-Ticket: ticket2
Queue: General
DependedOnBy: PROJ

Submit.On Sat, Apr 30, 2011 at 1:29 AM, Albert Shih Albert.Shih@obspm.fr wrote:

Hi all.

Can I create something like a template of set of ticket ?

Let me explain For exemple :

   I want to have some coffe in the office ;-)

For doing that I need create:

   One ticket --> Need coffe in the office

           --> depend on --> Buy some coffe
           --> depend on --> have some water in the office
           --> depend on --> buy some plastic cup
           --> depend on --> buy some suggar

Because each time is the same problem I like to have some method to create
automatically those 5 tickets. Not only to save time but more important :
not to forget something.

Is that possible ?

Regards.

–
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 29 avr 2011 23:24:10 CEST

Best regards, Ruslan.