Create Ticket from remote application

RT Users
1

Hi,

I want to create a new ticket in a special queue in RT from an
application outside RT. I have managed to insert the ticket information
in the database. The problem is when I want to see the user information
about the inserted ticket. I can’t see the Requestor for the ticket. I
assume I need to insert some stuff about the creator of the ticket in
another table also (not only in the table Tickets), but I haven’t
manages to understand the relationships beetween a Ticket and a User.

I hope someone can help me!

—Hilde

2

Hi,

I want to create a new ticket in a special queue in RT from an
application outside RT. I have managed to insert the ticket information
in the database. The problem is when I want to see the user information
about the inserted ticket. I can’t see the Requestor for the ticket. I
assume I need to insert some stuff about the creator of the ticket in
another table also (not only in the table Tickets), but I haven’t
manages to understand the relationships beetween a Ticket and a User.

I hope someone can help me!

Don’t touch the database yourself – that’s an direct route to screwing
things up.

There is the command-line ‘rt’ program, that should be used for this. It
talks to RT via http just as users, except it uses the REST interface.

					 Jan 'Bulb' Hudec <bulb@ucw.cz>

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