I would like write a Scrip to create an Approval ticket if the value of
a Custom Field is a certain value.
My first attempt was as follows:
Condition: User Defined
Custom Condition: return undef unless
($self->TicketObj->FirstCustomFieldValue(‘change type’) =~ /IA change/i);
Action: Create Tickets
then in the template:
Queue: toplevel migration
Content: Someone has created a ticket. you should review and approve it,
so they can finish their work
However this creates an approval ticket every time a transaction occurs.
Can someone point me in the right direction please?