Create Ticket and set Owner and notify Owner

RT Users
1

RT208, mysql, apache.

Feature request:
If I create a ticket for somebody with the web ui, it would be cool if the
OnChangeOwner scrip would trigger the mail notification for that user.

Right now, it only triggers if the owner changes from user A to user B.

happy hacking,

-andreas

2

That’s something that we would benefit from as well.

John DeBerry

3

I have resolved this issue by adding a new scrip:

“OnCreate NotifyOwner with template Transaction”

have fun,

-andreasOn Wednesday 14 November 2001 10:26, Andreas Kruthoff wrote:

RT208, mysql, apache.

Feature request:
If I create a ticket for somebody with the web ui, it would be cool if the
OnChangeOwner scrip would trigger the mail notification for that user.

Right now, it only triggers if the owner changes from user A to user B.

happy hacking,

-andreas

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4

Does that handle ‘Nobody’-owned tickets well?