Create request through email


#1

Hey all,

I’ve got the following in my alias file:

mis: |"/p/server/rt/bin/rt-mailgate mis correspond"

This works except the request is created with no subject. How is the
subject set in this case? I’ve been unable to find docs on this, but
would be happy to read them if somone pointed them out. Thanks.


#2

Matthew,

Your case below is for opening a new ticket whose queue name is “mis”.

So, this is the first mail for a ticket. In this case, any subject will do. The subject you enter will reflect in the ticket. Then, RT will
respond as follows if your template for queue name “mis” is defined at
/opt/rt/etc/template/mis/autoreply(I don’t know how you configured. So,
the directory may be different).

kimura@unix > more autoreply
Greetings,

    This message has been automatically generated in response to your

message regarding “%subject%”, the content of which appears below. There is
no need to reply to it now. Request Tracker has received your message and
it has been assigned a ticket ID of [%rtname% #%serial_num%]. Please
include the string

      [%rtname% #%serial_num%]  <--this will be [mis #2] or so.

    in the subject line of all future correspondence about this

problem. To do so, you may reply to this message.

                    Thank you,

                    Request Tracker
                    %queue:mailalias%

%trans:content%

For mu use, I must change above because we will use Japanese characters.

As for documentation, it is very few. I agree with you. But people
seem very busy. Anyway, as for the templates RT will reply to your
mail, please review the directory. It will have many reply templates.

Regards,
KazuOn Tue, 05 Dec 2000 13:53:00 -0800 Matthew Valdez matthew@isyndicate.com wrote:

Hey all,

I’ve got the following in my alias file:

mis: |"/p/server/rt/bin/rt-mailgate mis correspond"

This works except the request is created with no subject. How is the
subject set in this case? I’ve been unable to find docs on this, but
would be happy to read them if somone pointed them out. Thanks.


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