Create queues per mail with different mail addres per queue, how does it work?

RT Developers
1

I want to setup that I can send a ticket to a queue using a specific
mail address.
I didn’t understand what and how the settings are important.
Please help me!

How important is it to set in the queue the correspondence and comment
address?
I already created in my aliases file a line with my queue.
What do I have to set in my mailserver? I use exim.

I think it has something to do with exim because if I don’t send to
rt@rt… I get the following error in my exim mainlog:

verify failed for SMTP recipient AAA@rt… from

the name of my test queue is AAA and I set the correspondence address to
aaa@rt…

And here the first line of my aliases file:

rt: “|/usr/bin/rt-mailgate --queue AAA --action correspond --url
https://localhost:443/rt”

Thanks for any help.

Samuel

2

Here’s partial response.

Senoner Samuel a écrit :

I want to setup that I can send a ticket to a queue using a specific
mail address.
I didn’t understand what and how the settings are important.
Please help me!

How important is it to set in the queue the correspondence and comment
address?

They just need to be valid email addresses that your mail server
accepts. RT puts them only in outgoing mails and don’t really care
about them in ingoing ones (but your MTA will…).

I already created in my aliases file a line with my queue.
What do I have to set in my mailserver? I use exim.

I’m using Postfix but i’ll try anyway…

I think it has something to do with exim because if I don’t send to
rt@rt mailto:rt@rt… I get the following error in my exim mainlog:

verify failed for SMTP recipient AAA@rt mailto:AAA@rt… from

Hmm… exim don’t know about AAA@rt…

the name of my test queue is AAA and I set the correspondence
address to aaa@rt mailto:aaa@rt…

And here the first line of my aliases file:

rt: “|/usr/bin/rt-mailgate --queue AAA --action correspond --url
https://localhost:443/rt”

This line only defines rt@rt, not AAA@rt. I think you should add :

aaa: “|/usr/bin/rt-mailgate --queue AAA --action correspond --url https://localhost:443/rt”

in order to handle mails for the “aaa” alias, and so on for each of your
queue addresses.

Guillaume Perréal.

Responsable informatique,
Cemagref, groupement de Lyon,
France.

Tél: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: http://www.lyon.cemagref.fr/

3

I want to setup that I can send a ticket to a queue using a specific
mail address.
I didn’t understand what and how the settings are important.
Please help me!

This is covered by the docs. Also it’s a query for rt-users, not rt-devel.

seph