Create new user and give permission to view all unresolved tickets

RT Users
1

hi,

i am using rt 3.8.10

i have created new user

i need help on how to set permission to the new user
so he can only view ‘all’ tickets, not just ‘my open tickets’?

thank you

2

I think you are talking about self service. You have two options:
Make him privileged or hack self service code. In both cases you should
grant him enough rights.

Ruslan from phone.01.11.2012 13:06 пользователь “najib” najib@magnifix.com.my написал:

hi,

i am using rt 3.8.10

i have created new user

i need help on how to set permission to the new user
so he can only view ‘all’ tickets, not just ‘my open tickets’?

thank you

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