Create new ticket as stalled

I have set up an approval system similar to what is found on the wiki (
http://wiki.bestpractical.com/index.cgi?ApprovalCreation )

My two queues are “TimeOff” and TimeOff-Approval"

a staff member opens a ticket in “TimeOff” and that creates the two
tickets in “TimeOff-Approval” that the Supervisor and HR need to sign
off on first.

I would like to make the ticket in “TimeOff” stalled until both
approvals are OKed. Then after they are OKed the ticket would be
changed to open.

I already have OpenDependantsOnResolve (from Wiki also) in place
globally, so I am pretty sure the second part of my request is already
done.

I just need to figure out how to stall the new ticket, or have it
created as stalled.

http://gentgeen.homelinux.org

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

Will an OnCreate scrip that stalls the ticket work for you? If so, use
this as the user-defined action:

$self->TicketObj->SetStatus(‘stalled’);
return 1;

At 06:17 PM 5/31/2007, Kevin Squire wrote:

I have set up an approval system similar to what is found on the wiki (
Request Tracker Wiki )

My two queues are “TimeOff” and TimeOff-Approval"

a staff member opens a ticket in “TimeOff” and that creates the two
tickets in “TimeOff-Approval” that the Supervisor and HR need to sign
off on first.

I would like to make the ticket in “TimeOff” stalled until both
approvals are OKed. Then after they are OKed the ticket would be
changed to open.

I already have OpenDependantsOnResolve (from Wiki also) in place
globally, so I am pretty sure the second part of my request is already
done.

I just need to figure out how to stall the new ticket, or have it
created as stalled.


http://gentgeen.homelinux.org

#############################################################
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Gene LeDuc, GSEC
Security Analyst
San Diego State University