I have set up an approval system similar to what is found on the wiki (
http://wiki.bestpractical.com/index.cgi?ApprovalCreation )
My two queues are “TimeOff” and TimeOff-Approval"
a staff member opens a ticket in “TimeOff” and that creates the two
tickets in “TimeOff-Approval” that the Supervisor and HR need to sign
off on first.
I would like to make the ticket in “TimeOff” stalled until both
approvals are OKed. Then after they are OKed the ticket would be
changed to open.
I already have OpenDependantsOnResolve (from Wiki also) in place
globally, so I am pretty sure the second part of my request is already
done.
I just need to figure out how to stall the new ticket, or have it
created as stalled.
http://gentgeen.homelinux.org
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility
Will an OnCreate scrip that stalls the ticket work for you? If so, use
this as the user-defined action:
$self->TicketObj->SetStatus(‘stalled’);
return 1;
At 06:17 PM 5/31/2007, Kevin Squire wrote:
I have set up an approval system similar to what is found on the wiki (
Request Tracker Wiki )
My two queues are “TimeOff” and TimeOff-Approval"
a staff member opens a ticket in “TimeOff” and that creates the two
tickets in “TimeOff-Approval” that the Supervisor and HR need to sign
off on first.
I would like to make the ticket in “TimeOff” stalled until both
approvals are OKed. Then after they are OKed the ticket would be
changed to open.
I already have OpenDependantsOnResolve (from Wiki also) in place
globally, so I am pretty sure the second part of my request is already
done.
I just need to figure out how to stall the new ticket, or have it
created as stalled.
–
http://gentgeen.homelinux.org
#############################################################
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility
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Security Analyst
San Diego State University