Hello everyone, I am newbie at RT. I’ve been doing some research in some
issues I still don’t understand but I cannot find it out.
My question is this:
Do I have to add an MX record in the DNS pointing to my RT Server
in order to receive the inbound mail for defaults accounts /rt/, and
/rt-comment?
/
Thank you!
Regards!
Cesar Amaya wrote:
My question is this:
Do I have to add an MX record in the DNS pointing to my RT Server
in order to receive the inbound mail for defaults accounts /rt/, and
/rt-comment?
Not necessarily. It depends on your network setup.
An MX record would be necessary if you want your incoming email to be
routed through another server (or firewall) before going to your RT
system. For example, in my setup, I have a centralized email gateway, so
I have MX records for my RT server that point to that central server,
and then the central server is configured to send RT-email to the RT server.
Jason