Hey Guys,
Below is a V1.0 script to create an approval ticket for each member of
the approval group when ever a ticket requiring approval is created. It
works as I need except the outgoing messages for the new tickets are not
being sent.
Let me know if you have any suggestions or questions
Keith Schincke
Go to Configuration->Queues->Your Queue->Scrips->New scrip
Description: Your Scrip Description
Condition: On Create
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom action preparation code:
my $queue_name = ‘Approvals’ ;
my $group_name=‘outage_approval’ ;
my $group = RT::Group->new( $RT::SystemUser );
$group->LoadUserDefinedGroup( $group_name );
$RT::Logger->debug(“>>Error : couldn’t load group”) and die “Cannot load
group” unless $group->id;
my $ticket = $self->TicketObj ;
my $req_addr = $self->TicketObj->RequestorAddresses ;
my $tick_id = $self->TicketObj->id ;
my $tick_sub = $ticket->Subject ;
my $child_ticket = RT::Ticket->new ( $RT::SystemUser ) ;
my $users = $group->UserMembersObj;
while ( my $user = $users->Next ) {
my $name = $user->Name ;
my ($child_id, $child_transobj, $errormsg ) =
$child_ticket->Create(
Queue => $queue_name ,
Subject => “Approval review for " .
$ticket->Subject . " (” . $ticket->id . “)” ,
RefersTo => $ticket->id ,
DependedOnBy => $ticket->id ,
Type => “approval” ,
Reqestor => $req_addr,
Owner => $user ,
) ;
unless ( $child_id )
{
$RT::Logger->debug(">>Error : ". $errormsg);
return undef ;
}
}-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Schincke,
Keith D. (JSC-IT)[MEI]
Sent: Wednesday, June 13, 2007 4:53 PM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Create multiple tickets from a template
Hey Guys
I am using RT 3.6.1 on a Debian etch server with a mysql backend.
I am trying to create multiple tickets in the approval queue each with
an owned by a member from the approval group with the idea that the
parent ticket is approved when each member of the group has approved of
their approval ticket.
It is possible to write a template that will on the “On Create”
condition take the “Create Tickets” action and open multiple tickets?
Below is a template I worked up. I was trying to call the create ticket
template for each user in the group.
Would this be better solved with a “User Defined” action on the script.
Thanks for any pointers and information.
Keith
my $group_name=‘approval_group’ ;
my $group = RT::Group->new( $RT::SystemUser );
$group->LoadUserDefinedGroup( $group_name ); die “couldn’t load group”
unless $group->id;
my $users = $group->UserMembersObj;
while ( my $user = $users->Next ) {
#print $user->Name, “\n”;
===Create-Ticket: approvalreview
Subject: Approval review for “{$Tickets{‘TOP’}->Subject}”
Depended-On-By: {$Tickets{‘TOP’}->Id()}
Refers-To: {$Tickets{‘TOP’}->Id()}
Owner: { $user }
Queue: Approvals
Type: approval
Content:
{ $Transaction->CreatorObj->Name } ({ $Ticket->RequestorAddresses }) has
created a ticket requiring your approval You should review and approve
it, so they can finish their work.
ENDOFCONTENT
}
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